You struggle more than ever to balance growth, labor challenges, and create leaner operating models. Optimize your costs and deliver a superior customer experience with strategic workforce blueprinting – a smarter, connected approach to workforce planning for your bank.
Move beyond siloed, reactive staffing decisions. Increase profitability and minimize risk by aligning your headcount and skills with your top-line strategies to identify hiring, upskilling and reskilling, automation, and cost-effective alternatives.
With 50% of a typical bank’s OpEx spent on headcount, having the right people in the right roles is critical. Create one source of talent truth to identify redundancies and talent gaps across your bank and reduce costs by up to 5%.
As customers’ preferences shift towards digital, having the right teams and distribution channels (e.g., branches, call centers, online banking) is essential. Accurately forecast demand and labor capacity to minimize under- or overstaffing and improve customer satisfaction.
Customer Experience Lead, Major UK Bank
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